--- title: "Support — SCORMBridge — lost end found" canonical_url: "https://lostendfound.com/scormbridge/support/" last_updated: "2026-10-28T01:48:15.936Z" locale: en meta: description: "Getting started, how the proxy package works, and FAQs for SCORMBridge." "og:description": "Getting started, how the proxy package works, and FAQs for SCORMBridge." "og:title": "Support — SCORMBridge — lost end found" --- **** [← Back to SCORMBridge](https://lostendfound.com/scormbridge/) # Support — SCORMBridge Need help with SCORMBridge? [**Learn more about the platform**](https://lostendfound.com/scormbridge) or browse the support documentation below. ## About the Platform SCORMBridge is a SCORM distribution platform for publishers. You upload a course once, license it to client organisations, and each client installs a small **proxy package** in their own LMS. The real course stays on SCORMBridge's infrastructure; every launch validates the licence and reports back to your dashboard. The platform itself — sign-in, the publisher dashboard and the client portal — lives at [**scormbridge.app**](https://scormbridge.app). ## Getting Started 1. **Create an account** at [**scormbridge.app/signup**](https://scormbridge.app/signup). The free plan needs no card. 2. **Upload a course** — a SCORM 1.2, SCORM 2004 or xAPI `**.zip**`. The manifest is read server-side to detect the version and entry point, and the upload becomes the first version of that course. 3. **License it to a client** — pick the organisation, set seats, start and expiry dates, and optionally lock the licence to the client's LMS domain. 4. **The client downloads the proxy package** from their portal and uploads it into their LMS like any SCORM course. 5. **Watch launches** arrive in your analytics dashboard. Prefer a walkthrough? [**Book a demo**](https://scormbridge.app/book-a-demo). ## How the Proxy Works The proxy is a few-KB zip containing an `**imsmanifest.xml**` and a launcher page. On launch it: - finds the host LMS's SCORM API ( `**API**` for 1.2, `**API_1484_11**` for 2004), - checks its licence key with SCORMBridge (status, dates, seat limit, domain allowlist), - loads the real course from SCORMBridge's content storage inside a frame, and - relays every `**GetValue**` / `**SetValue**` between the course and the host LMS, so completion, score and progress land in the client's LMS exactly as if the course were hosted there. ## Frequently Asked Questions ### Q: Which standards are supported? A: SCORM 1.2, SCORM 2004 and xAPI / Tin Can. Both SCORM versions have been verified end-to-end on SCORM Cloud. ### Q: Which LMSs does it work with? A: Any LMS that can import a standard SCORM package and exposes the SCORM runtime API — Moodle, Cornerstone, SCORM Cloud and the like. If your client's LMS plays regular SCORM courses, it will play the proxy. ### Q: Does the client ever get the real course file? A: No. They receive only the proxy package. The course content is served from SCORMBridge on each launch through signed, short-lived links bound to the licence. ### Q: What happens when a licence expires or I revoke it? A: The next learner launch is refused by the proxy — no client action required. Suspend, extend or revoke from the licence page at any time. ### Q: How do I ship an update to a course? A: Upload a new version and activate it. Every client sees the new version on their next launch. Nothing needs re-uploading into their LMS. ### Q: Does the proxy work if the learner's browser blocks third-party frames or cookies? A: The bridge talks between the launcher and the course frame with `**postMessage**` and does not rely on third-party cookies, so standard cookie blocking does not affect it. Hard corporate firewalls that block `**scormbridge.app**` / `**content.scormbridge.app**` would need those hosts allow-listed. ### Q: What does it cost? A: There is a free plan, and flat monthly / annual plans above it. Current pricing is on [**scormbridge.app/#pricing**](https://scormbridge.app/#pricing). ### Q: Who is responsible for learner data? A: The organisation operating the LMS is the data controller for its learners; SCORMBridge acts as a processor under the [**Data Processing Addendum**](https://scormbridge.app/dpa). See our [**Privacy Policy**](https://lostendfound.com/scormbridge/privacy) for a summary. ### Q: My course doesn't behave in a client's LMS — can you help? A: Yes. SCORMBridge is built by lost end found, who build and fix SCORM courses for a living. [**Get in touch**](https://lostendfound.com/contact) and tell us what you're seeing; our Mac debugger [**SCORM Lab**](https://lostendfound.com/scorm-lab) is often the fastest way to reproduce the problem. ## Support Contact - **Product support:** [**support@scormbridge.app**](mailto:support@scormbridge.app) - **Sales and demos:** [**sales@scormbridge.app**](mailto:sales@scormbridge.app) or [**book a demo**](https://scormbridge.app/book-a-demo) - **General enquiries:** [**contact us via our contact form**](https://lostendfound.com/contact) ## Links - Platform: [**scormbridge.app**](https://scormbridge.app) - Terms of Service: [**scormbridge.app/terms**](https://scormbridge.app/terms) - Privacy Policy: [**scormbridge.app/privacy**](https://scormbridge.app/privacy) - Data Processing Addendum: [**scormbridge.app/dpa**](https://scormbridge.app/dpa)