---
title: "Support — Shop.app Receipt PDF — lost end found"
canonical_url: "https://lostendfound.com/shop-app-receipts/support/"
last_updated: "2026-10-28T01:50:03.218Z"
locale: en
meta:
  description: "Help, FAQs, and troubleshooting for the Shop.app Receipt PDF Chrome extension."
  "og:description": "Help, FAQs, and troubleshooting for the Shop.app Receipt PDF Chrome extension."
  "og:title": "Support — Shop.app Receipt PDF — lost end found"
---

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[← Back to Shop.app Receipt PDF](https://lostendfound.com/shop-app-receipts/)

# Support — Shop.app Receipt PDF

Need help with the extension? [**Learn more about the extension**](https://lostendfound.com/shop-app-receipts) or browse our support documentation below.

## About the Extension

Shop.app Receipt PDF is a free Chrome extension that adds a "PDF Receipt" button to your Shop.app order pages. With one click, it generates a clean, printable receipt you can save as a PDF. The extension runs entirely in your browser — no data is ever sent to any server.

## Getting Started

1. Install Shop.app Receipt PDF from the Chrome Web Store
2. Navigate to any order page on [**shop.app**](https://shop.app)
3. Look for the "PDF Receipt" button on the order page
4. Click the button — a new tab opens with your formatted receipt
5. Use your browser's print dialog (Ctrl+P / Cmd+P) to save as PDF

## Features

### One-Click PDF Generation

- Automatically detects Shop.app order pages
- Adds a visible "PDF Receipt" button to the page
- Generates a clean, professional receipt layout

### Clean Receipt Format

- Order number, date, and store name
- Itemised list with quantities and prices
- Subtotals, taxes, discounts, and totals
- Shipping address and method

### Privacy-First Design

- All processing happens in your browser
- No network requests — the extension never contacts any server
- Session storage is cleared automatically

## Frequently Asked Questions

### Q: Does the extension send my order data anywhere?

A: No. The extension runs entirely in your browser. It reads receipt data from the page, formats it locally, and opens it in a new tab. No data is transmitted to any server. See our [**Privacy Policy**](https://lostendfound.com/shop-app-receipts/privacy) for details.

### Q: What permissions does the extension need?

A: The extension requires host permission for shop.app (to read order data and inject the button), activeTab, scripting, and storage (for passing data between tabs via ephemeral session storage).

### Q: Does it work in other browsers?

A: The extension is built for Google Chrome. It may also work in Chromium-based browsers like Edge, Brave, and Arc, but Chrome is the only officially supported browser.

### Q: Is it free?

A: Yes. Shop.app Receipt PDF is completely free. No account, no subscription, no in-app purchases.

### Q: Does it work with all Shop.app orders?

A: The extension works with standard Shop.app order pages that include a receipt modal. If an order page has an unusual format, the button may not appear.

### Q: Can I customise the receipt layout?

A: The receipt uses a fixed clean layout designed for professional use. Customisation options are not currently available, but we may add them in future updates.

## Troubleshooting

### The "PDF Receipt" button doesn't appear

Make sure you're on a shop.app order page (the URL should contain shop.app). Try refreshing the page. If the extension was just installed, it may need a page reload to inject the button.

### The receipt page is blank

This can happen if session storage was cleared before the receipt page loaded. Try clicking the "PDF Receipt" button again on the order page.

### Print dialog doesn't show "Save as PDF"

The "Save as PDF" option is part of your browser's built-in print dialog. In Chrome, select "Save as PDF" as the destination in the print dialog. On some systems, you may need to click "See more" to find this option.

## Support Contact

For support inquiries, please [**contact us via our contact form**](https://lostendfound.com/contact) or email **[**support@lostendfound.com**](mailto:support@lostendfound.com)**.

## Version Information

- Current Version: 1.0.0
- Requires: Google Chrome